Nokia Lumia 1020 not recognized by Windows 8 Pro

Aug 07
Nokia Lumia 1020 not recognized by Windows 8 Pro

It was with great expectations that I initially plugged in my new Lumia 1020 to transfer the first batch of 41 megapixel images onto my Win 8 Pro notebook. Everything had worked flawlessly thus far, and the camera is awesome! However, the Windows 8 phone was not recognized by my Windows 8 Pro machine. Software installed, but the device drivers failed to configure correctly. Initially, I thought there might be a conflict with Hyper-V, but this is not the case.

When I initially plugged into the USB port, the following happens:

And an "Unspecified Device" named RM-877|Nokia 909 can be located in Control Panel | Hardware and Sound | Devices and Printers


The fix for me was to head for Device Manager, and update the drivers manually: Right click on the RM-877|Nokia 909 device driver:


Then browse my computer for driver software:


The drivers Nokia Windows Phone is looking for are located in the C:\Windows\System32 directory, and apparently, checking Include Subfolders has no impact.


Click next and the software is installed. As a reminder, this was attempted early on from the root C:\ drive with Include subfolders checked without success. Therefore, looks like you must use the correct folder- C:\Windows\System32, in order for it to succeed. Ie: Include Subfolders does not appear to function as expected.


Now, the Nokia Lumia 1020 can be browsed as a device and transfer files:

Properly configured, the Window Phone device drivers should render under Portable Devices as shown in Device Manager:

Also, you will see a Windows Phone device in control panel under Devices and Printers:



And the driver details for the Windows Phone portable device should be: